Intake
Ask what the team actually needs.
Capture caller intent, required fields, consent state and a clear callback or booking request.
Voice Agent Pilot
Every call becomes a request your team can act on.
Map the call, gather the right details and prepare a clean human-reviewed handoff. The agent supports the workflow; it does not replace accountable decisions.
Boundary
Stop where judgment begins.
Route emergencies, sensitive topics, uncertainty and high-impact actions to an accountable person.
Handoff
Produce an inspectable request.
Deliver the transcript, structured fields, action trace and status your team needs to decide the next step.
Pilot components
A practical voice workflow, not an orb.
- Call-flow and language design.
- Consent, privacy and no-go messages.
- Structured intake and tool boundaries.
- Human handoff and fallback behavior.
- Scenario testing and operational runbook.
Public sandbox
Try the reference workflow safely.
Zara is a two-minute public sandbox. Do not share sensitive, emergency or confidential information. Production routing and retention depend on the approved integrations for each business.
Open the Zara product record